F.A.Q.

Frequently Asked Questions (FAQ)

Welcome to the official FAQ page of [Freestyle Fashions]. Please read the following information carefully before placing an order. By shopping with us, you agree to all policies outlined below.

1. What is your return and exchange policy?

We do not accept returns or issue refunds unless the item you received is defective or incorrect. All sales are final.
If you received a damaged or wrong item, you must contact us at [Freestylefashions.co@gmail.com] within 3 days of delivery with photo evidence.

  • Items must be unworn, unwashed, and in original packaging.

  • Requests submitted after 3 days will not be honored.

  • We reserve the right to deny any return or exchange request that does not meet our policy criteria.

2. Can I cancel or modify my order?

Orders cannot be modified or canceled after they are placed. Please double-check your sizing, address, and payment information before checking out.

3. How long does shipping take?

  • Processing Time: 3–5 business days

  • Domestic Shipping: 5–10 business days

  • International Shipping: 7–21 business days

Please note that shipping delays due to carriers, weather, customs, or other external factors are beyond our control.

4. Do you offer international shipping?

Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees. These fees are not included in your order total and must be paid upon delivery.

5. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking to update. If you do not receive tracking info within 7 business days, contact us at [Freestylefashions.co@gmail.com].

6. What if my package is lost, stolen, or delayed?

We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier. We recommend contacting the carrier directly for any delivery issues.
No refunds or replacements will be issued for packages marked as “delivered.”

7. Do you offer custom sizing or bulk orders?

At this time, we do not offer custom sizing. For wholesale or bulk order inquiries, please contact [Freestylefashions.co@gmail.com] with your request and details.

8. What payment methods do you accept?

We accept the following payment methods:

  • Major Credit/Debit Cards (Visa, Mastercard, AMEX, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Afterpay / Klarna 

All transactions are processed securely. We do not store your payment information.

9. Can I change my shipping address after ordering?

No. We do not allow changes to shipping addresses once the order is placed. Orders will ship to the address entered at checkout. Please ensure accuracy at the time of purchase.

10. How do I contact customer support?

All customer service inquiries must be submitted via email to [Freestylefashions.co@gmail.com]. Our support team operates Monday–Friday, 9AM–5PM (EST). Please allow 1–3 business days for a response.